customer feedback survey

We hope you are enjoying your recent purchase from our shop. We would love to hear your comments on your shopping experience with us. Please fill out the form below. We appreciate your opinion. You will remain anonymous.

All fields marked with * are required.

* Gender:

Female
Male

* Age:

18 - 24
25 - 34
35 - 44
45 - 64
65+

* 1. What was your impression of the service you received?

Service was excellent - I was extremely satisfied
Service was alright, but has room for improvement
Service was bad - I was disappointed

* 2. Was the item(s) you ordered exactly as you expected?

The item(s) I ordered was/were exactly as described on the website
The item(s) I ordered was/were slightly different than described on the website
The item(s) I ordered was/were completely different than described on the website

* 3. How clear did you find the ordering process?

Everything was easy to understand and I had no problems
I was a bit confused, but managed to complete my order
I was completely lost but somehow managed to get trough it

optional: what part of the ordering process did you find difficult (if any)?

* 4. Did you receive a confirmation email after placing your order?

Yes
No

* 5. Were you given an approximate shipping date?

Yes
No

* 6. Were you notified exactly when your order was shipped?

Yes
No

* 7. What was your impression of the gift wrap?

It was unique - I liked it
It was ok - nothing special
It was terrible

* 8. In what condition did the package arrive?

Good condition and the items were well protected
The package had minor damages but the items were in perfect condition
The package had major damages and the items were damaged

* 9. Did your package arrive within the stated delivery time?

Yes
No, my package arrived a few days late
No, my package arrived very late
I did not receive my package at all

* 10. How satisfied were you with the following?

Not
satisfied

Somewhat
satisfied

Highly
satisfied

No
opinion

Ease of ordering

Pricing

Product information

Product images

Response to inquiries

Quality of items ordered

* 11. Did you find the website easy to navigate?

Very easy
Ok
Difficult

* 12. Did you like the look of our store?

Yes, it really stands out
Yes, but there is room for improvement
No, I hate it

* 13. How did you find our website?

Search engine
Yellow pages
Through a friend
Magazine
Television
Radio
From Madame Bijoux staff
Other
Link on other website (please enter the website below)

14. What would you like to see added to or improved on our website?

Examples: More color options, other designs, more gold jewelry, more detailed information etc.

15. Enter any additional comments here.